Sam Ulhaq, head of Sales Enablement at Xensam, lists off his top five absolute essentials when you’re in the market for a SAM tool.
Their promise to you, current or future customers, is the following:
They always put their customers first. They have a special group that works on implementing customer-requested product feature requests as soon as possible. If you have a feature request, you can simply send an email to their team and describe your wish, and it will be swiftly considered for development.
They focus on integrity. All customer data will always be transferred fully encrypted with bank level standards, anonymous and fully compliant with EU laws. The customer data will never be shared with third parties and the only data that will leave the customers dedicated server, is anonymous software data for their Xource team to be able to create recognition patterns.
They will always give honest customer advice. The high variance of software and its completely diverse license forms, in combination with every organisation’s unique infrastructure, makes each company’s needs different and all SAM-tools have unique fingerprints. Whilst Xensam fits 95% of customer environments, there are some cases where you are better off with one of their competitors. It is Xensam policy to openly suggest alternative products, should your environment present deployments and/or scenarios that are beyond Xensam’s current capabilities.
It all started with some of the key players from the SAM world that left their old companies with a vision to create Xensam.
Their goal was clear. They wanted to create a cutting-edge, industry respected SAM-tool that would bring several key ingredients to the SAM market:
1) Customer focus
2) Industry leading technology
3) High level of Automation with the help of A.I
4) Very easy to use
The group was disappointed with SAM tools that took a month to deploy and even longer to learn. They became disenchanted with SAM tool vendors that required customers to purchase additional features and agents for technology that should be included in the price, resulting in spiralling maintenance & support costs. They were frustrated when customers gave advice or product development ideas, which were never listened to. And so, in 2016, after years of intense product development and significant investment, Xensam was born.
Xensam is headquartered in Malta, which is where they initiate first, second and third line technical support. The all-important product development team is located in USA, India, Ukraine and Russia to optimise costs and ensure quality. Their aim is to continue growing to ensure Xensam software is at the forefront of technological advancements in the ever-changing world of SAM solutions, which will continue to benefit their customers.
Xensam has experienced considerable success since its start. As a consequence, and to ensure a better experience for our partners and our customers we are constantly opening up in new markets and territories to ensure local presence and delivery.
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