Smarter 365 enables you to recognise and manage the key factors for cost efficiencies. These factors include: lapsed users, not using apps allocated to users, users not trained on using apps, or users being on the wrong subscription.
Smarter 365 gives you a fast way to identify lapsed users. People are leaving and joining organisations, so you need to cancel subscriptions and add new ones. If you don’t cancel the “leavers” quickly then you will be wasting subscriptions.
Likewise, some users will not be using key facilities that their job requires them to use because they are using other services rather than those in Microsoft Office 365 e.g. they could be using Skype for business but instead use an alternative service that is being paid for. In such cases it makes sense to cancel the duplicate service and take measures to move to the Microsoft Office 365 facility. Smarter 365 will provide you with this data.
User may be unable to use certain Microsoft Office 365 facilities because they have either not been trained or the service has not been provisioned. In such cases an action plan to remedy the situation can be developed for implementation and the users will become more effective in their daily work. In this case, Smarter 365 will provide this data and Microsoft can provide the training.
In some cases, users may simply be on the wrong level of subscription. They may be only sporadic users of Microsoft Office 365 and will never use all the facilities of the more advanced subscriptions. In such cases it is worth considering downgrading their subscription. Smarter 365 will identify these users and offer recommendations.